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スケジュールに合わせた電話対応が可能。外出応対から内線取り次ぎも。臨機応変さが魅力です。
スタンダードプランでは、担当者のスケジュールに合わせた電話対応が可能です。 午前中は外出応対、午後は来客対応、夕方は内線取り次ぎの「応答後転送サービス」など、 まるで新たな従業員を雇ったかのような臨機応変さが魅力です。 その他、貴社名対応、クレーム一次対応、時間外専用アナウンスなど、 すべて基本料金内でご提供いたします。 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせください。
Introducing the background and applicable plans of CUBE's telephone answering service guarantee system!
At CUBE, we have implemented a "Service Guarantee System" to ensure you can use our services with peace of mind. If you feel that the service has been completely unhelpful within one month of starting to use it, please fax us a dedicated form. You can cancel immediately. We will refund the full amount you paid to CUBE. *For detailed information, you can view it through the related links. Please feel free to contact us for more details.
From providing information on forwarding and callback times to ensuring that customers and business partners are not kept waiting with phone responses tailored to the situation.
Are you unable to answer the phone, resulting in delayed callbacks, or does it take longer than expected to connect calls to the person in charge? However, keeping customers or business partners waiting for a long time can lead to a decrease in customer satisfaction. With My Team108, not only can we receive calls and report the details, but we also offer flexible phone handling tailored to the situation of the person in charge. 【Examples of responses to avoid keeping customers waiting】 - Confirm the purpose of the call and then transfer it directly to the person in charge. - If the person in charge is unavailable, provide specific times such as "I will call you back in 5 minutes" or "I will call you back after 2 PM." - Adjust the response method according to the schedule, such as "I will call you back after 3 PM as I am currently in a meeting" or "I will be out until around 1 PM..." - If the person in charge can take the call, smoothly connect them; if not, communicate when they will be able to return the call. My Team108 supports smooth customer interactions with flexible responses like a secretary.
Five preparation items to check before introducing a telephone answering service. Let's organize the response content and reporting methods to aim for a smooth start of operations.
When introducing a telephone answering service, do you ever wonder, "What should I prepare?" or "How much should I decide in advance?" To smoothly implement telephone answering, it is important to organize your company's phone response in advance. 【Five things to prepare before implementation】 - How to introduce your company name and basic response methods (outgoing calls? away from desk? forwarding after answering?) - A list of your company's representatives' names and phone numbers - How to share daily schedules for each representative, such as when they are out or in meetings - The destination and method for sending call reports (email, chat, etc.) - Organizing frequently asked questions At My Team108, operators will respond to calls as part of your company based on the details you specify in advance. By combining necessary functions such as forwarding after answering, schedule management, and issue-specific responses, you can create a telephone service tailored to your company's operations.
Check before deciding! Here are some key points on response scope, forwarding, and call reporting.
Although we introduced a telephone answering service, it would be problematic if we found that "we didn't receive the response we expected" or "we couldn't use the necessary features." To prevent the "this isn't what I expected" feeling after implementation, it is important to confirm in advance whether the service can provide the telephone responses your company needs, not just the pricing. 【Points to check when choosing a telephone answering service】 - Can calls to the representative be forwarded to a smartphone like an internal extension? - Can they handle initial complaints? - Can they adjust responses according to the representative's schedule and time slots? - Can they change the reporting destination based on the caller or the purpose of the call? - Can they provide call reports in the preferred method, such as email or chat? - Can they handle messages and Q&A responses, as needed by your company? At My Team108, we can provide telephone responses tailored to each company's requests, including call forwarding after answering and schedule adjustments. Why not confirm if they can provide the responses your company wants before choosing a telephone answering service?
時間と手間がかかる電話対応を無くして定着率UP。現状を打破するための小規模コールセンター
人手不足が課題の中小企業は多くあります。 人手不足であればあるほど、日々の業務を回すことに精一杯になってしまい、採用活動の時間を十分にとることができません。 しかし、対策をとらないままでは、心身ともに疲弊した従業員から退職者が出てしまう可能性も。 ・採用活動を行う時間が取れない ・忙しくて応募希望者からの電話に出られない ・採用しても定着率が良くない ・従業員が電話対応や来客対応を嫌がる 人手不足の現状を変えたい、定着率を上げたい、退職者を少なくしたいなど悩みを抱えている中小企業の方は、小規模コールセンターを導入してみてください。 【導入メリット】 ・受電対応にかかっていた時間を採用活動にあてられる ・受電対応の押し付け合いがなくなり、従業員の心的負担が軽減する ・勧誘電話に対応しなくてよくなるため、ストレスが緩和される ・顧客だけでなく、採用活動関連の受電も確実に受けられるようになる ・受電内容の報告から、仕事の優先順位がつけやすくなる ・募集要項に「受電対応不要」と記載できる
外出応対して報告するだけじゃない！内線取次や伝言、予定に合わせた柔軟な電話応対はMy Team 108
「電話代行は、電話を受けて外出応対し、報告するだけ」と思っていませんか？ My Team108なら、基本的な受電報告はもちろん、担当者へ内線感覚で電話を取り次ぐことができます。また、その日の予定に合わせた受け答えや伝言も可能です。 用件に合わせて報告先を振り分けることもできるため、まるで自社社員のような柔軟な電話応対が特徴です。 【My Team108でできること】 ・用件を確認して各担当者へ応答後転送（内線感覚で電話を取り次ぐ） ・担当者が不在の場合は受電内容をテキストで報告（メールorチャット） ・「ただいま打合せ中のため、20分後に折り返します」などの具体的な伝言 ・相手先や用件に応じて、報告先を振り分け My Team108は、「外出中のため折り返します」だけではありません。 具体的なスケジュールに沿った柔軟な電話対応で、顧客満足度を向上させながら社内負担を軽減します。
